Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies by product category: Apparel (50-100 pieces), Home Textiles (100-200 pieces), Towels (200-500 pieces), and Uniforms (200-500 pieces). We're flexible and can discuss custom requirements.

Question 2

How long does production take?

Accepted Answer

Production timelines depend on the product type and quantity. Typically: Apparel (15-35 days), Home Textiles (20-40 days), Towels (25-45 days). Rush orders are available with additional fees.

Question 3

Do you provide samples before production?

Accepted Answer

Yes, we provide samples for all products. Sample development takes 5-14 days depending on the product complexity. Sample costs are typically deducted from your final order.

Question 4

What quality standards do you follow?

Accepted Answer

Our partner factories hold ISO 9001:2015, OEKO-TEX Standard 100, CPSIA, and GOTS certifications. We verify and audit these certifications as part of our factory vetting process.

Question 5

Do you handle shipping and export documentation?

Accepted Answer

Yes, we provide complete export services including documentation, quality certificates, and can arrange shipping to your preferred port or address worldwide.

Question 6

Can you do custom designs and private labeling?

Accepted Answer

Absolutely! We specialize in custom designs, private labeling, custom embroidery, printing, and brand integration. Our design team can help bring your vision to life.

Question 7

What payment methods do you accept?

Accepted Answer

We accept bank wire transfer (T/T), letters of credit (L/C), and Western Union. A 30% deposit is required before production begins, with the remaining 70% balance due before shipment. All transactions are in USD.

Question 8

Can I visit the factories?

Accepted Answer

Yes, we welcome factory visits. We can arrange guided tours of our partner manufacturing facilities in Lahore and other cities in Punjab, Pakistan. Contact us to schedule a visit and we'll coordinate logistics including local transportation.

Question 9

What fabrics and materials are available?

Accepted Answer

We source a wide range of fabrics including cotton (combed, organic, BCI), polyester, blends, jersey, fleece, French terry, poplin, twill, denim, and satin. For towels, we offer ring-spun cotton, zero-twist, and bamboo blends. Specific GSM weights and compositions can be customized to your requirements.

Question 10

How do I track my order?

Accepted Answer

We provide regular updates throughout the production process including fabric sourcing confirmation, production progress photos, quality inspection reports, and shipping tracking numbers. Your dedicated account manager keeps you informed at every stage.

Question 11

What happens if I'm not satisfied with quality?

Accepted Answer

We have a 14-day inspection window after delivery for you to report quality concerns. Our team investigates all claims within 10 business days. We can arrange third-party inspections through SGS, Bureau Veritas, or Intertek. Resolutions include replacement, credit, or refund depending on the issue.

Question 12

Do you offer design assistance?

Accepted Answer

Yes, our team can help with tech packs, pattern development, fabric selection, and colorway recommendations. Whether you have a complete design or just an idea, we work with you to develop production-ready specifications.

Question 13

What countries do you ship to?

Accepted Answer

We ship worldwide from Karachi port, Pakistan. Our primary markets include the United States, United Kingdom, European Union, Canada, Australia, and the Middle East. We handle all export documentation and can arrange door-to-door delivery through our logistics partners.

Question 14

How do I request a quote?

Accepted Answer

You can request a quote through our online form by providing your product requirements, quantities, and timeline. Our team typically responds within 24-48 hours with a detailed quotation including unit pricing, lead times, and shipping estimates.

Question 15

What is your return or replacement policy?

Accepted Answer

If goods do not meet the agreed specifications, we offer replacements or credits on your next order. Quality disputes must be raised within 14 days of delivery with supporting photos or inspection reports. We work with AQL 2.5 (major defects) and AQL 4.0 (minor defects) standards.

Question 16

What Incoterms do you offer?

Accepted Answer

We offer FOB (Free on Board), CIF (Cost, Insurance, and Freight), DDP (Delivered Duty Paid), and EXW (Ex Works). FOB Karachi is the most common arrangement. We can advise on the best Incoterm for your specific situation and destination.

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